常见问题

基础版免费吗？

基础版完全免费，免费版代码开源可审计，可私有部署于任意数量的设备。股票行情、媒体集成卡片、SSL 专业监测、WebDAV 远程备份、多用户 RBAC、工具箱开放 API 等为 Pro 功能。

数据隐私如何保障？

所有数据存储在你的服务器本地（./data），不经过任何第三方。AI 相关功能仅在你配置自有密钥后才会调用对应服务。

如何升级 Pro？

在 订阅页面 订阅授权码，填入面板「设置 → 授权」即可解锁，无需重装。

Pro 支持几台设备？

单个 Pro 授权码绑定一台私有部署设备（硬件指纹绑定）。同一台设备重装系统后重新激活会自动恢复授权；更换设备暂不支持换绑，需重新购买授权；如有特殊情况可联系客服咨询。多用户与 RBAC（管理员/成员/访客）为 Pro 内置功能，可在控制台创建子账号并分配权限。

升级后需要重新激活 Pro 吗？

不需要。授权信息与书签、配置一同保存在 data 目录，升级只替换程序本体，完成后 Pro 自动恢复，无需重新输入授权码。

断网时 Pro 还能用吗？

可以。授权验证在本地完成（数字签名校验 + 7 天密钥缓存），短时断网不影响 Pro 功能；长时间离线后重新联网会自动刷新授权状态。

激活失败怎么办？

依次排查：① 设备能否访问授权服务器 license.bestu.top；② 授权码是否输入正确（区分大小写）；③ 提示版本过旧时先升级面板再激活。仍未解决请联系客服。

支持哪些部署平台？

飞牛 fnOS（FPK）、群晖（SPK）、Docker 与 Linux 直接安装，功能完全一致，详见「安装部署」。

有手机 App 吗？

BestNav 为响应式 Web 应用，手机浏览器访问即可获得适配界面；可将页面「添加到主屏幕」获得类原生体验。

HTTPS 证书如何配置？

建议使用反向代理（Nginx/Caddy）自动签发证书，详见「安装部署 → 反向代理与 HTTPS」。SSL 巡检（Pro）可定期提醒证书到期。

如何迁移到新服务器？

备份 ./data 后在新服务器恢复并启动即可，详见「日常管理 → 迁移」。

忘记管理员密码怎么办？

在服务器终端执行 reset-password 重置（子命令不带前置减号，隐藏输入两次新密码；各平台完整命令见「日常管理 → 管理员密码找回 / 重置」，登录页点「忘记密码」也会自动给出与你安装方式匹配的命令）。无需重装、不会丢数据、无需重启。

API 中转站和 MCP 接入要另外付费吗？

不要。两者都随基础版开放：中转站的供应商配置、多令牌分发、四层降级、账本与用量分析，以及 MCP 端点与令牌，都不额外收费（MCP 令牌仅管理员可生成）。你要付的只有自己上游模型的调用费。详见 API 中转站与 MCP 接入文档。

切换界面模板会影响我已有的数据吗？

不会。四套界面模板读的是同一份服务端数据，切换只改变呈现方式，不复制也不迁移；你的选择在刷新、换标签页、换设备登录后都会保持。Pro 实例的管理员还可以为全员设定默认模板，或开启「锁定全员」统一界面。免费版可直接使用经典视图与杂志流两套，详见界面模板一文。

聚合搜索能搜我自己硬盘里的影音和照片吗？

能。只要你配好了 Jellyfin / Emby（影视）、Navidrome（音乐）或 Immich（相册），它们会自动登记成可搜源：单独搜可以，和别人一起进聚合也可以，命中后音乐直接在面板里播、影视跳到详情。搜的是你自己的库，不经过任何第三方。

是否支持退款？

授权码未激活前可联系客服申请全额退款；一经激活不支持退款，详见退款政策。订阅前请先充分体验基础版功能。

Is the base free?

The base edition is free with open-source free-tier code, self-hostable on any number of devices. Stock board, media integration cards, SSL Pro Monitoring, WebDAV remote backup, multi-user RBAC and the Toolbox Open API are Pro.

How is data privacy ensured?

All data stays on your server (./data), never a third party. AI features only call providers after you configure your own keys.

How to upgrade Pro?

Subscribe to a license at the subscription page and enter the key in Settings → License; no reinstall needed.

How many devices?

One Pro license binds to one self-hosted device (hardware fingerprint). Re-activating on the same device after a reinstall restores automatically; device transfer is not supported — a new license is required (contact support for special cases). Multi-user & RBAC (admin/member/guest) is built into Pro.

Do I need to re-activate Pro after an upgrade?

No. License data lives in the data directory alongside bookmarks and config; upgrades replace the binary only and Pro restores automatically — no need to re-enter the key.

Does Pro work offline?

Yes. License validation happens locally (signature check + 7-day key cache), so short outages never affect Pro features; the license state refreshes automatically once you are back online.

Activation failed — what now?

Check in order: ① can the device reach the license server (license.bestu.top); ② is the key entered correctly (case-sensitive); ③ if it says the version is too old, upgrade the panel first. Still stuck? Contact support.

Which platforms are supported?

fnOS (FPK), Synology (SPK), Docker and bare-metal Linux — feature-identical. See the Installation guide.

Is there a mobile app?

BestNav is a responsive web app — open it in a mobile browser. Add to Home Screen for an app-like experience.

How to set up HTTPS?

Use a reverse proxy (Nginx/Caddy) for auto TLS — see Installation → Reverse Proxy. SSL inspector (Pro) reminds you before expiry.

How to migrate?

Back up ./data, restore on the new server and start — see Daily Management → Migration.

Forgot the admin password?

Run reset-password in a server terminal (no leading dashes; type the new password twice, hidden). Full per-platform commands are under Daily Management → Recover / Reset Admin Password, and the "Forgot password" link on the login page prints the matching command for your install method. No reinstall, no data loss, no restart.

Do the API relay and MCP access cost extra?

No. Both ship with the free tier: provider setup, multi-token issuing, four-tier failover, the ledger and usage analytics, plus the MCP endpoint and its token. The only money leaving your pocket is what your upstream models charge (MCP tokens are admin-generated).

Does switching UI templates affect my data?

No. All four templates read the same data on your server — switching only changes presentation, with no copying or migration, and your choice persists across refreshes, tabs and devices. On a Pro instance the admin can set a default for everyone or lock it. Classic and Magazine are usable without a subscription.

Can aggregated search cover my own media libraries?

Yes. Once Jellyfin / Emby, Navidrome or Immich are configured they register as searchable sources on their own: query them singly or inside an aggregate, play a matched track in the panel or jump to the title details. It searches your library — nothing goes through a third party.

Refunds?

Un-activated licenses can be refunded in full via support; once activated, licenses are non-refundable — see the refund policy. Try the Free edition thoroughly first.